Sales Support Dept. changed to Customer Support Dept.
Our customer-centric approach has been the foundation of Kemipex Group’s success. Customer centricity has always been an integral part of our mission statement and values. To communicate this long-valued policy to our stakeholders, the company has decided to change the name of our “Sales Support” Department to the “Customer Support” Department. This change will reflect our customer-centric focus and will demonstrate to our customers that our company aims to place our customers first and provide high-quality customer support.
Customer centricity is at the core of our corporate policy, which is aimed at providing a positive customer experience and building long-term partnerships with customers.
With this approach and by implementing a seamless customer experience, we aim to promote greater brand loyalty and satisfaction, obtain more customers, and expand the customer lifetime value.
The Kemipex Group is investing all its efforts into creating a truly customer-centric company that is present in all departments and business units. Customers want their thoughts, wishes, desires, and concerns to be considered and listened to, and the Kemipex Group plans to respond coherently to what they have to say.
For us empathy for customers is “a race without a finish line”.
The new Department name will come into effect from October 1st, 2022, across all our offices.